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Login Problem
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Solution
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Your login and password is not working.
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Login IDs can be case sensitive in
Journyx depending on system
settings.
If your administrator has enabled the case-sensitive login
option, and your login ID is "mjwatson" for example, then you
must enter that login in all lower case.
Journyx will not log you in
if you enter "MJWatson" or "MJwatson" or any other combination
that does not match the actual case of your login
exactly.
Passwords are always case sensitive in
Journyx. You must enter your
password in exactly the same case as it was created.
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You have just installed
Journyx and are logging in as
the
installing admin
for the first time.
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When you log in to Journyx as
the installing admin for the first time, the login and
password are both set to the user name you are currently logged in
as in the operating system that is running on the
Journyx
host machine. On Windows machines you can find out your login name
by hitting ctrl-alt-delete and the Windows Security screen should
show your login name. If the login name is associated with a
domain like this: DOMAINNAME\robert then just use the part after
the \ character. In the example, your login name would be
'robert', and your password 'robert'.
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You do not know your login ID.
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Contact your organization's
Journyx Administrator to get
this information.
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This is your first time to log in to
Journyx and you do not know
your password.
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When you log in to Journyx the
first time, your password is the same as your login ID. After you
log in, Journyx will ask you to
change your password. That password will then be your password for
all subsequent logins.
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You have previously logged in to
Journyx and you have forgotten
your password.
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There may be a password reset button on the login screen if your
Journyx Administrator has set
this up. If so, you may click on the button to reset your
password. An email will be sent to the email address that is on
file for your account. The email will contain a link to reset
your password.
If the login screen does not contain a reset password button,
you will need to contact your Manager or your organization's
Journyx Administrator to have
your password reset.
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